Frequently Asked Questions
Everything you need to know about our premium scarves and service.
What makes Ovcio scarves different from standard wool scarves?
Ovcio scarves are crafted from ultra-fine premium cashmere and merino wool, offering a signature softness that is lightweight yet exceptionally warm. Unlike standard wool, our fibers are selected to ensure a non-itchy, luxurious feel against the skin.
How long does shipping take for my order?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery usually takes 3-7 business days for domestic orders and 7-14 business days for international destinations, depending on the selected shipping method.
What is your return and exchange policy?
We want you to love your Ovcio piece. If you are not completely satisfied, we offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return or exchange.
How should I care for my cashmere scarf?
To maintain the quality of your scarf, we recommend professional dry cleaning or gentle hand washing in cold water with a mild wool detergent. Always lay the garment flat to dry and avoid wringing or hanging, which can distort the shape.
Are Ovcio products ethically sourced?
Yes, sustainability and ethics are at our core. We work closely with our suppliers to ensure that all wool and cashmere are sourced responsibly, prioritizing animal welfare and fair labor practices throughout the production chain.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment options through services like Klarna and Afterpay in select regions.